Process Manager Roles and responsibilities:

- Will be a part of the operations team working on marketing operations business.
- Need to work as an independent resource / individual contributor while still being part of a larger marketing automation cluster and bringing synergies.
- Daily hands-on campaign execution (segmentation, list pulls, flow creation) using the UNICA marketing automation platform.
- Conduct extensive quality audits on segments and other work in UNICA. Interact with client stakeholders for validation.
- Creating campaign performance reports on a weekly/monthly basis using data from UNICA
- Extensive client communication, project management, and problem-solving.
- Should be able to create detailed documentation and process flows to reflect/capture ongoing projects.




- Work with onshore UNICA consultants to get requirements and execute those requirements.

Technical and Functional Skills:

- Bachelor's degree with 3 to 8 years of experience
- Excellent knowledge and minimum of 3+ years of hands-on working experience on UNICA.
- Should have a fair understanding of database structures.
- Robust project management skills, and ability to create and execute complex plans.
- MS Office, esp. strong proficiency with MS Excel and PPT
- Outsourcing / offshoring experience is a plus

Skills: Unica, Excel, Powerpoint

Experience: 3.00-8.00 Years

📌 Process Manager- Unica Developer (Mumbai)
🏢 Personiv
📍 Mumbai