Key Responsibilities:

1. Communication & Coordination: Act as the primary liaison, managing communication and coordination with overseas agents, shippers, CHAs, transporters, clearance teams, CFS teams, shipping lines, and KAMs to ensure seamless operations.
2. Shipment Planning & Execution: Oversee the planning and execution of ocean freight shipments in line with SOPs to ensure productive service delivery.
3. Carrier/Co-loader Bookings: Handle the booking process with carriers and co-loaders, ensuring timely shipment scheduling and space availability.
4. Logistics Management: Coordinate the end-to-end logistics process, including the arrangement of pickups, customs clearance, and stuffing of containers.
5. Document Verification: Conduct thorough checks of HBL and MBL documents after the document control team has completed their verification, ensuring accuracy.
6. Onboard Shipment Updates: Provide regular updates to shippers and overseas agents regarding the status of shipments once onboard.
7. Invoice Verification: Review and verify carrier and vendor invoices to ensure accuracy and compliance with agreed terms.
8. Financial Accuracy:



Ensure that income and expense provisions are accurately updated in the L-shipping system as soon as shipments are stuffed into containers.
9. Pre-alert Notifications: Send pre-alerts to overseas agents promptly to ensure all stakeholders are informed and prepared for the cargo's arrival.
10. Daily Shipment Reports: Maintain and update the Daily Status Report (DSR) and ensure it is submitted to the reporting manager on a daily basis.
11. KPI Adherence: Ensure strict adherence to Key Performance Indicators (KPIs) to maintain high standards of operational performance and customer satisfaction.

Qualifications & Experience:

- Minimum of 4-6 years of experience in ocean freight operations within the freight forwarding industry.
- Strong understanding of international shipping regulations, customs clearance, and documentation.
- Excellent coordination and communication skills, with an ability to manage multiple stakeholders.
- Proficiency in logistics and freight management systems, including L-shipping.
- Strong attention to detail and problem-solving abilities.

Skills: Customer Care, Ocean Freight, Operations

Experience: 4.00-6.00 Years

📌 Assistant Manager/ Executive – Operations & Customer Service (Ocean Freight)_Mumbai (Mumbai)
🏢 Resource Management Group Plus Private
📍 Mumbai