Position: Sr. Coordinator- Disputes
Department: Customer Service
Experience: 3+ Years
CTC Offered- 7 to 8 LPA
Job Description:
Main Objectives of this position:
- Deliver the highest levels of quality, be customer-oriented and create value for customers as well
as for our Shipping company.
Function and duties:
- Review, validate, and resolve revenue-related disputes in accordance with established policies, procedures, and business guidelines.
- Investigate revenue discrepancies and identify the root cause of disputes.
- Coordinate with relevant internal teams and stakeholders to obtain required information and resolve
revenue-related issues. Process, update, and finalize dispute cases accurately in FIS within the defined timelines.
- Ensure all dispute-related actions, resolutions, and supporting details are appropriately documented.
- Monitor assigned cases and follow up with relevant stakeholders to ensure timely closure.
- Adhere to standard operating procedures (SOPs), internal controls, and service-level agreements (SLAs).
- Implement recent process requirements, updates, and operational changes communicated by management.
Identify recurring issues and support process-improvement initiatives to enhance accuracy and operational efficiency.
- Maintain high standards of quality, accuracy, productivity, and compliance.
- Escalate complex or high-risk cases to the appropriate stakeholders in a timely manner.
- Support team requirements and contribute to the achievement of operational goals and
performance targets.
- Complete all mandatory functional HIP training within the prescribed timelines.
Qualifications and Technical Job Requirements:
- Excellent written and verbal communication skills.
- Empathy (It comes with no Cost!)
- Good Observational "Eye"
- Actively Listening (Always!)
- Asking the Right Questions.
- Patience Is Everything.
- Attention to detail (Analytical skill)
- Able to work well with others and follow guidelines.
- Negotiation skill
- Positive attitude
Note: Only immediate joiners with relevant experience in the Shipping or Freight Forwarding industry will be