Job Description:

The Guest Relationship Executive (GRE) is the first point of contact for walk-in clients and channel partners at the project site. The role focuses on delivering a premium customer experience, managing visitor coordination, assisting the sales team, and ensuring smooth lead handover to CRM.

Experience-2-3 yrs

location-Sarjapur road Bangalore

Key Responsibilities

1. Front Office & Guest Management

- Welcome walk-in clients, channel partners, and prospects professionally.
- Offer refreshments and ensure premium hospitality experience.
- Maintain visitor register and capture accurate contact details.
- Assign walk-ins to respective sales managers.

2. Lead Coordination & CRM Support

- Ensure all walk-ins are entered into CRM system.
- Coordinate with digital marketing and channel partner teams for scheduled site visits.




- Follow up with prospects for feedback after site visits .
- Support sales team in documentation and booking process.

3. Site Visit Experience Management

- Coordinate buggy/ site tour .
- Ensure model villas/show flats are well-maintained.
- Manage brochures, price sheets, and marketing collateral availability.
- Ensure project presentation setup (AV, TV screens, etc.) is ready.

4. Channel Partner Coordination

- Assist CPs during client visits.
- Record CP details and ensure proper tagging in CRM.
- Provide necessary documents and brochures to CPs.

5. Reporting

- Daily walk-in report.
- Site visit report.
- Source-wise visitor analysis.
- Feedback report on customer experience.

📌 Guest Relationship Executive(5.4) (Bengaluru)
🏢 Mitr HR Private
📍 Bengaluru