Job Description –

TEAM/ROLE: AppBank Operations/AppBank Specialist

Role: Java L2 Support - Mid-Level Specialist (5-6) Salary - per year:1,900,000

Role: Java L2 Support - Senior Support Specialist (6-9) Salary - per year: 2,300,000

Role: Java L2 Support- Advanced Specialist (9+) Salary - per year: 2,600,000

RESPONSIBILITIES:
• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly • Adopt various tools developed by AppBank Engineering team to automate failures using machine learning
techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment




• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor’s degree (U.S. or equivalent) and Five (5) years of software development / Production support experience

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:
• Computer Science concept of Data Structures in practical use cases
• Problem solving in a development or production workplace, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues,
• Good unix trouble shooting skills, Good understanding of ETL / batch Processes and capacity management
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.
• One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.
• One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2

📌 JavaSupport (26) (Bengaluru)
🏢 Mitr HR Private
📍 Bengaluru