Key Responsibilities

- Oversee the day-to-day operations of assigned hostel

- Ensure all properties are maintained to the highest standards of cleanliness, safety, hygiene, and operational efficiency.

- Hire, train, mentor, and supervise hostel staff, including Housekeeping, Maintenance, and Security teams.

- Monitor staff performance and ensure adequate staffing levels across all properties.

- Address resident inquiries, complaints, and feedback promptly while maintaining high levels of customer satisfaction.

- Implement and enforce hostel rules, operational policies, and safety procedures.

- Coordinate with maintenance teams and external vendors to ensure timely completion of repairs and preventive maintenance.

- Develop and maintain solid relationships with vendors, contractors, and service providers.

- Ensure timely rent collection and follow up on outstanding payments.

- Monitor occupancy levels and implement strategies to maximize occupancy and improve revenue.





- Identify opportunities to reduce operational costs while maintaining service quality.

- Maintain accurate records of resident occupancy, lease agreements, operational documentation, and compliance records.

- Act as the primary liaison between hostel management, residents, educational institutions, and the company to ensure effective communication..

Requirements

- Bachelor's or Master's degree in Hospitality Management, Business Administration, Operations Management, or a related field.
- 2+ years of experience in hostel, property management, or operations management.

- Strong analytical, problem-solving, and decision-making skills.

- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and operational management software.

- Ability to manage multiple properties and teams simultaneously.

- Experience in hostel, PG, coliving, or hospitality operations will be an added advantage.

📌 FIELD OPERATIONS HEAD (Ernakulam)
🏢 Find My Hostel
📍 Ernakulam