Job Title: Oracle CX Senior Consultant

Experience: 10+ years

Location: Pune (Onsite) / Remote can consider

Duration: Long-term

Mandatory Skills:

- Proven end-to-end implementation experience in at least four modules:

- Sales Cloud
- Marketing Cloud
- CPQ
- CX Unity / Customer Data (first three are highly preferred)

Minimum 3 end-to-end implementations in the above modules Willingness to travel to Qatar, if required

Certifications:

- Oracle Cloud CX Sales Implementation Professional (Mandatory)

Job Role:

Company is seeking an experienced Oracle CX Senior Consultant to join its growing Oracle practice. In this client-facing role, you will lead end-to-end implementations of Oracle Customer Experience (CX) solutions across Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity — delivering measurable business outcomes for enterprise and government clients across Qatar and the region.

You will serve as a trusted advisor and subject-matter expert, guiding clients through the full project lifecycle — from discovery and solution design through go-live and post-implementation support — while mentoring junior consultants and contributing to the continuous growth of our Oracle practice.

KEY RESPONSIBILITIES:

Implementation & Delivery:

– Lead full-cycle Oracle CX implementations across Sales Cloud, Service Cloud, Marketing Cloud (Eloqua/Responsys), CPQ, and CX Unity/Customer Data Platform

– Own solution architecture, configuration, and technical design for enterprise client engagements

– Conduct comprehensive requirements gathering workshops and translate business needs into scalable Oracle CX solutions

– Develop and review functional and technical design documents, data migration plans,



and integration architectures

– Manage project workstreams, deliverables, and timelines in collaboration with project managers and client stakeholders

– Lead system integration efforts with ERP, marketing automation, and third-party platforms via Oracle Integration Cloud (OIC)

Client Engagement & Advisory:

– Act as the primary point of contact and trusted advisor for senior client stakeholders throughout engagements

– Facilitate executive-level workshops, solution demonstrations, and steering committee presentations

– Provide strategic guidance on Oracle CX roadmap planning, license optimization, and technology adoption

– Proactively identify and manage project risks, issues, and change requests Practice Development

– Contribute to pre-sales activities, including RFP responses, solution scoping, and client presentations

– Develop reusable assets, accelerators, methodologies, and best-practice documentation for Oracle practice

– Stay current with Oracle CX product releases, roadmap updates, and emerging capabilities

REQUIRED QUALIFICATIONS:

Experience:

– 10+ years of hands-on experience implementing Oracle CX (formerly Oracle Sales Cloud / Engagement Cloud)

– Proven end-to-end delivery experience across at least four modules: Sales Cloud, Service Cloud, Marketing Cloud, CPQ, and CX Unity/Customer Data





– Prior experience in a consulting or system integrator environment, managing multiple client engagements simultaneously

– Demonstrated experience leading client-facing discovery sessions, solution workshops, and go-live activities

Technical Skills:

– Deep configuration expertise in Sales Cloud — opportunity management, forecasting, territories, and incentive compensation

– Robust hands-on experience with Service Cloud — case management, SLAs, knowledge base, and digital customer service

– Working knowledge of Marketing Cloud — Eloqua campaign orchestration and/or Responsys cross-channel marketing

– CPQ implementation experience covering product catalogs, pricing rules, approvals, and quote-to-order flows

– Experience with Oracle CPQ advanced scripting and custom actions

– Familiarity with CX Unity / Oracle Customer Intelligence for customer data unification and analytics

– Experience with Oracle Integration Cloud (OIC) or equivalent middleware for CRM integrations

– Solid understanding of data migration strategies, tools (FBDI, REST APIs), and governance practices

Certifications:

– Oracle Cloud CX Sales Implementation Professional — required

– At least one additional Oracle CX certification (Service, CPQ, Marketing Cloud, or CX Unity) is required

– Additional Oracle certifications are highly advantageous

PREFERRED QUALIFICATIONS:

– Exposure to Oracle Commerce Cloud or Oracle Field Service Cloud

– Background in Agile/Scrum delivery methodologies

– Experience with Oracle Analytics Cloud (OAC)

– Industry expertise in Government and Financial Services

📌 Oracle CX Senior Consultant (FTE) –(Functional Role) - Pune/ Remote
🏢 K20S Information Technology
📍 Pune