At Raconteur Travels, we create premium, tailor-made travel experiences for discerning travellers. We're looking for a commercially driven, creative and highly organised individual who can sell, design and deliver exceptional journeys from start to finish.

This isn't a conventional travel sales role. You'll manage the complete customer journey—from the first enquiry to post-trip follow-up—ensuring every client receives a seamless and memorable experience.

✨ Key Responsibilities

- Manage the complete sales cycle from enquiry to booking.
- Generate new business and build long-term client relationships.
- Understand client requirements, preferences and budgets through consultative selling.
- Design customised itineraries with curated hotels, experiences and logistics.
- Present proposals, negotiate and close bookings.
- Coordinate hotels, transfers, activities, visas, documentation and vendor confirmations.
- Ensure flawless execution and exceptional client satisfaction.
- Handle changes, special requests and on-trip support.
- Drive repeat business, referrals and upselling opportunities.
- Track revenue, margins, conversions and overall business performance.

? Key Performance Areas (KPAs)

- Revenue & Gross Margin Growth
- Sales Conversion & Pipeline Management




- Client Satisfaction & Repeat Business
- Operational Accuracy & Booking Execution
- Commercial Ownership & Problem Solving

? Key Performance Indicators (KPIs)

Performance will be measured through:

- Monthly & Quarterly Revenue
- Gross Margin
- Number of Bookings
- Lead-to-Sale Conversion
- Average Booking Value
- Sales Pipeline Value
- New Client Acquisition
- Repeat Business
- Referral Business
- Customer Satisfaction
- Operational Accuracy & Timely Execution

KPIs will be aligned with experience and responsibilities, with targets increasing as you grow within the organisation.

? Who Should Apply?

- Experience: 1–3 years
- Excellent at communication and presentation
- Commercially minded and sales-focused
- Passionate about travel and creating memorable experiences
- Highly organised and detail-oriented
- Confident dealing with premium clientele
- A solid negotiator and relationship builder
- Proactive, accountable and solution-oriented

? Role Details

- Experience: 1–3 Years
- Location: Mumbai
- Function: Business Development | Travel Design | Operations | Client Management
- Industry: Premium Travel & Experiences

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📌 Business Development & Experience Manager (Mumbai)
🏢 Raconteur Tours
📍 Mumbai