Nuvo Aeon Diamond & Jewellery Pvt. Ltd. is seeking a Customer Service Executive to serve as the first point of contact for our customers across chat and email. This is a fully remote, night-shift position.
Role Overview
The Customer Service Executive will handle customer queries, guide customers through their purchase journey, and support conversions through consultative, pressure-free assistance there are no hardcore sales targets in this role.
Key Responsibilities
- Handle customer queries via chat and email promptly, accurately, and professionally
- Resolve customer doubts related to products, orders, shipping, returns, and policies
- Guide purchase decisions through soft, consultative selling when customers reach out with queries
- Coordinate with internal teams to resolve order-related issues and ensure a seamless customer experience
- Maintain accurate records of customer interactions and escalate issues where required
Candidate Profile
- Prior experience in e-commerce customer support (mandatory)
- Excellent written and verbal communication skills
- Willingness to work night shifts on a regular basis, including weekends
- Customer-first attitude with the ability to handle queries patiently and empathetically
- Experience in the jewellery or diamond industry will be an added advantage
Position Details
Location: Remote (Work from Home)
Shift: Night shift
- Employment Type: Full-time
Earn certifications in these skills
Who can apply
Only those candidates can apply who:
1. have minimum 1 years of experience
Salary
Probation:
Duration:
Salary during probation:
After probation:
Annual CTC: Market-competitive salary
Number of openings
1
Editor’s note
Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.
Additional Questions
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C; .
Already registered? Login
Sign up to continue
Candidate sign up
Sign up/ Login with Google
Sign up with Email
OR
By continuing as a candidate, you agree to our T&C; .