Customer Support Associate

Start Date

Starts Immediately

CTC (ANNUAL)

Competitive salary Market-competitive salary

Experience

No experience required

No experience required

Apply By

Not Provided

Posted few hours ago

Fresher Job

Be an early applicant

About the job

SafeGold is Indias largest digital gold platform with over 35 million customers and 100+ distribution partners across India, Thailand, and the UAE. As a fintech innovator, we're transforming how gold is bought, stored, and sold using technology to bring efficiency, transparency, and trust to one of the world's most traditional assets.

Weve been consistently recognised for our growth and impact:

#9 in 2023 ET Growth Champions (India)

#9 in 2024 FT High Growth Companies (Asia)

JobDescription

- Answer calls/emails professionally to provide information about products and services, obtain details of complaints/services.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Assisting in KYC verifications checks for customers.
- Provide resolution on disputed transaction.
- Promptness in handling escalations/queries raised by customer.
- Provide excellent customer service at all times




- Maintain a friendly manner and calm, positive manner when handling complaints

Skills Must have

- Customer Service Calls (Inbound-Outbound)/Email handling experience, social media customer service support knowledge.
- Stock management
- Banking background preferred

Valuable to have

- Digital Marketing/Fraud Complaint handling

Qualifications

- Graduate from any recognized university.

Working Days

- 5 Days a week (Includes Sat and Sunday)
- Shift timings vary between 7 am - 11 pm

Earn certifications in these skills

Salary

Probation:

Duration:

Salary during probation:

After probation:

Annual CTC: Competitive salary

Number of openings

1

Editor’s note

Information above is Internshala's interpretation and paraphrasing of what we found on the shared link.

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📌 Customer Support Associate - Fresher (Maharashtra)
🏢 Safegold
📍 Maharashtra