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Who are we

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Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

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Job Description – Operation Associate (Backfill Position)

Position Title

Operation Associate – Underwriting Operations Support

Location

Pune, India

Department

Business Services Group (BSG) – Underwriting Operations

Reports To

Supervisor / Team Lead – Underwriting Operations

Position Summary

The Operation Associate supports U.S. Commercial Lines
Underwriting Operations by processing New Business, Renewals, Endorsements, and
Premium Finance transactions. The role requires robust attention to detail,
adherence to established procedures, and collaboration with Underwriters and
stakeholders to ensure timely and accurate policy processing.

Key Responsibilities

- Process
New Business, Renewal, Endorsement, and Premium Finance transactions.

- Review
and validate submission data for accuracy and completeness.

- Support
Underwriters with policy processing and servicing activities.

- Meet
established turnaround times and SLA requirements.

- Follow
quality standards, procedures, and checklists.

- Perform
quality reviews before task completion.

- Partner
with U.S. stakeholders to resolve operational queries.

- Participate
in cross-training and knowledge-sharing activities.

- Support




process improvement and automation initiatives.

- Achieve
productivity, quality, and compliance targets.

Requirements

Required Qualifications

Education

- Bachelor's
degree in Commerce, Business, Finance, Insurance, or related field.

Experience

- 1–3
years of experience in Insurance Operations, Underwriting Support, or
Back-office Operations.

- Commercial
Insurance experience preferred.

Skills

- Proficiency
in MS Excel, Outlook, and Microsoft Office.

- Strong
analytical and data validation skills.

- Effective
communication and stakeholder management abilities.

- Strong
attention to detail and time-management skills.

Preferred Qualifications

- Commercial
Property & Casualty Insurance experience.

- Underwriting
support background.

- Understanding
of policy lifecycle activities.

- Exposure
to process improvement or automation initiatives.

Key Performance Indicators (KPIs)

- Productivity
and volume achievement.

- Quality
and accuracy scores.

- SLA
adherence.

- Training
and certification completion.

- Process
compliance and audit readiness.

Working Hours

- Flexible
to support U.S. business hours.

- Participation
in business meetings and training sessions as required.

Position Justification

This backfill position is required to maintain operational
continuity and support business requirements across New Business, Renewals,
Endorsements, and Premium Finance functions while ensuring adherence to
quality, productivity, and SLA commitments.

Recommended Grade: Operation Associate / Senior
Operation Associate.

📌 Operation Associate (Marunji)
🏢 Recognized
📍 Marunji