Diesel Generators In Hyderabad || Genesis Poweronics India Pvt Ltd
About Us
Genesis stands out because we don t just have experience but we observe, learn and bring in the necessary changes as and when required. We also put our customers over everything else as they are and will always be our top priority. We do not compromise in the quality of the gensets as we manufacture using the best quality machines and hence, you can count on us.
A-46,Madhura Nagar,
Hyderabad, Telangana 500038
Phone : +91 90006 88888
[email protected]
[email protected]
Job Details
- Job Details
SERVICE ENGINEER
Job Description
Job Title: Service Engineer
Role Overview
We are seeking a skilled and customer-focused Service Engineer to join our technical team. This role involves providing installation, maintenance, troubleshooting, and technical support for our products or services, ensuring high levels of customer satisfaction. The ideal candidate will have strong technical expertise, a problem-solving mindset, and the ability to communicate effectively with clients to resolve their technical issues.
Key Responsibilities
Installation Setup
Install, test the DG set
Ensure all equipment and systems are set up according to specifications and operational requirements
Provide customers with on-site training on product usage and maintenance
Maintenance Troubleshooting
Perform routine maintenance and service checks to ensure optimal DG performance
Diagnose and troubleshoot technical issues, providing solutions and necessary repairs
Conduct software and hardware updates, and replace faulty components as needed
Respond promptly to service requests and resolve issues within defined service level agreements (SLAs)
Customer Support Relationship Management
Act as the primary point of contact for customers, offering qualified, courteous service
Provide technical support via phone, or on-site visits to resolve customer issues
Build strong customer relationships to ensure high levels of satisfaction and repeat business
Educate customers on product maintenance, best practices, and troubleshooting techniques
Technical Documentation Reporting
Maintain accurate records of service requests, technical issues, and resolutions in the service management system
Prepare detailed technical documentation for product installations, repairs, and maintenance
Inventory Parts Management
Ensure proper handling of tools, parts, and equipment required for service tasks
Track inventory levels and assist in ordering spare parts when needed
Report defective parts or equipment back to the procurement team for replacements
Team Collaboration Knowledge Sharing
Collaborate with other engineers and technical teams to resolve complex customer issues
Participate in regular training sessions to keep up with product updates and technical advancements
Share feedback and suggestions with the team to improve service efficiency and product performance
Preferred Skills Qualifications
Proven experience as a Service Engineer or in a similar technical role
Strong problem-solving and troubleshooting skills
Proficiency in technical documentation and report generation
Excellent communication skills to interact with customers and internal teams
Ability to work independently and manage multiple tasks in a fast-paced environment
Strong attention to detail and time management skills
Familiarity with service management software or tools is a plus
Mechanical, electrical, or software engineering background depending on the product or service being supported
Tools Platforms
Service Management Software
Diagnostic Tools Equipment
Mobile Devices
CRM platforms
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Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 SERVICE ENGINEER (Bengaluru)
🏢 Genesis Poweronics
📍 Bengaluru