LocationBengaluru Pega Support Engineer technical troubleshooting of production tickets fixing PDC exceptions supporting infrastructure issues across environments shadow support which can lead to a slowdown in project delivery and increased technical debt Release Environment Stability Pega Support Tickets Coordinate with Pega support to ensure timely closure of Pega SRs and support in their queries Knowledge Management Maintain a knowledge bank of common Pega errors and resolutions to empower L1 support and reduce ticket escalation Deployment Support Release Anchor Assist the CFT team in deployment across environments Dev Stg Prod Responsibilites Proactively monitor Pega Diagnostic Cloud PDC s before they impact endusers Free up developers time by taking over the operational tasks Perform ready for business checks regularly across environments and fix identified issues in consultation with Platform team Triage all the problem tickets diagnose faults clear stuck cases and fix data mismatches Required Skills To get the most out of this hire they should focus on PDC Mastery Using Pega Diagnostic Cloud to identify issues performance degradation db bottlenecks etc Debugging Proficient with Tracer Clipboard and Live UI Experience with debugging Pega s and their fixes working on DB aspects such as optimization indexing etc Deployment Managing deployment pipelines and ensuring Guardrail compliance during migrationsExperience with PDM Grafana Knowledge Positive to have Able to navigate prebuilt dashboards to identify correlations between Pega incidents and system resources Certifications Pega Certified Senior System Architect PCSA is highly preferred Pega cloud Understanding of Pega cloud architecture working with Pega cloud support Experience with Pega Logs and PLA Infrastructure Understanding of JVM memory cache inboundoutbound traffic certificates etc will be helpful

Technical Troubleshooting Resolution

Problem Ticket Diagnosis Utilize Pega Tracer Live UI and Clipboard to identify failures and errors Fix if its a configuration or infrastructure issue by getting it reviewed from the CFT owner or assign it to the owning CFT Team

Integration Support Monitor and troubleshoot failures in services and listeners to ensure seamless data flow between Pega and external systems

Platform Monitoring Health

PDC Oversight Daily monitoring of Pega Diagnostic Cloud PDC to identify highpriority s PEGA0001 longrunning queries PEGA0005 slow database access

Monitor Fix Triage and Track PDC Errors Create JIRA tickets for PDC exception If related to NFR or configurations fix them or assign them to the right CFT team Track the closure of PDC tickets

Agent Queue Management Monitor background processes Job Schedulers and Queue Processors to ensure jobs and tasks are executing correctly Log Analysis Review Pega system logs and logs to identify patterns of instability before they result in a system crash

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📌 Specialist - System Management (Bengaluru)
🏢 LTM
📍 Bengaluru