Role & responsibilities

1. Provide advanced troubleshooting and Level 3 support for platform applications and services.
2. Investigate and resolve escalated production issues across multiple systems and environments.
3. Write Oracle SQL queries for operational analysis, reporting, and troubleshooting activities.
4. Work closely with Engineering teams to identify platform issues, bugs, and performance bottlenecks.
5. Support proactive monitoring, operational tooling, and platform observability initiatives.
6. Collaborate with Engineering Tools teams to improve operational visibility, automation capabilities, and AI-assisted workflows.
7. Assist with incident management, root cause analysis, and preventive operational improvements.
8. Support streaming platform operations and customer-impacting event escalations.
9. Help maintain operational SLA targets and platform stability objectives.

Preferred candidate profile

1. Strong troubleshooting and analytical problem-solving skills.
2. Solid experience writing Oracle SQL queries.
3. Experience supporting large-scale SaaS or cloud-based applications.
4.



Strong understanding of web applications and distributed systems.
5. Familiarity with Node.js and React.js applications from a support or troubleshooting perspective.
6. Experience working with monitoring, logging, or observability platforms.
7. Experience working with AI-powered tools, automation platforms, or AI-assisted operational workflows.
8. Strong verbal and written communication skills.
9. Ability to manage high-priority incidents in quick-paced production environments.
10. Familiarity with Kafka, ELK stack, APM tools, or similar observability technologies.
11. Understanding of APIs, microservices, and modern web architectures.

Nice to Have

1. Experience supporting streaming or real-time event platforms.
2. Basic Linux command-line knowledge.
3. Experience with shell scripting or operational automation.
4. Experience working with Jira, operational workflows, or support tooling platforms.
5. Exposure to AI-assisted development, monitoring, or operational support solutions

📌 Senior Application Support Engineer (Gurugram)
🏢 Cvent
📍 Gurugram