About the Role:

We are looking for a senior Business Analyst with strong Retail domain depth who can operate as a functional consultant - not only documenting requirements, but bringing structure to ambiguous, early-stage problems and shaping solutions. The role sits within the Retail Business Unit and is deployed across multiple customer accounts, splitting time between active delivery projects and pre-sales / RFQ support. This means frequent context-switching, quick ramp-up on unfamiliar clients, and comfort producing high-quality functional artifacts under proposal timelines.

Key Responsibilities

Business Analysis Functional Consulting

- Work with client stakeholders to understand business problems, current-state processes, pain points, and future-state needs.
- Translate business needs into functional requirements, user stories, process flows, use cases, acceptance criteria, and functional specifications.
- Facilitate requirements workshops, stakeholder interviews, process walkthroughs, and solution validation sessions.
- Analyze current-state and to-be processes; identify gaps, business rules, exception scenarios, dependencies, assumptions, and improvement opportunities.
- Support functional decision-making by preparing options, recommendations, and trade-off analysis.

Pre-Sales / RFQ / Proposal Support

- Analyze RFP/RFQ documents to identify business objectives, functional scope, ambiguities, assumptions, risks, and dependencies.
- Produce proposal-ready functional artifacts: scope documents, business process views, capability maps, functional WBS inputs, estimation assumptions, and clarification questions.
- Contribute to solution narratives, POVs, demo storyboards, and prototypes for Retail proposals, working with architects, delivery managers, and practice teams.




- Participate in client clarification calls and proposal presentations.

Project Delivery

- Act as the functional anchor across discovery, requirements, design, build, testing, and implementation.
- Support backlog creation, grooming, prioritization, sprint planning, and acceptance criteria definition; work with Product Owners, Scrum Masters, developers, QA, and architects.
- Review functional designs, test scenarios, and UAT scripts from a business perspective; support change requests and impact analysis; maintain requirements traceability end to end.

Domain Capability Development

- Contribute to reusable Retail assets - process maps, templates, capability models, proposal accelerators, and use-case libraries.
- Mentor junior BAs and help raise BA delivery quality across the Retail BU.

Skills Experience

Must-have

- 8-12 years as a Business Analyst, with 5+ years in Retail domain / Retail IT transformation.
- Breadth across adjacent Retail areas: store operations, inventory and replenishment, sourcing, pricing and promotions, order management, warehouse management / supply chain.
- Strong requirements elicitation, analysis, and documentation - BRDs, FRDs, user stories, process flows, use cases, acceptance criteria.
- Current-state / future-state process mapping, and the ability to identify business rules, exception scenarios, workflow states, data dependencies,



and integration touchpoints.
- Proven contribution to both delivery projects and pre-sales / RFP activity.
- Experience in an IT services environment working across multiple accounts, with the maturity to context-switch and ramp up quickly.
- Experience with Agile and/or hybrid delivery models.
- Strong client-facing communication, and the consulting instinct to shape solutions rather than only capture requirements.

Strongly preferred

- Familiarity with enterprise Retail platforms - e.g. Oracle Retail, Blue Yonder, SAP Retail, Manhattan, PIM / MDM, OMS, WMS, or merchandising systems.
- Experience with large retailers, grocers, department / specialty retailers, QSR, or CPG / Retail supply chain clients.
- Comfort with requirements, diagramming, and collaboration tooling (e.g. Jira / Azure DevOps, Confluence / SharePoint, Lucidchart / Miro / Visio).

Nice-to-have

- Breadth into POS / checkout, e-commerce / omnichannel, or customer loyalty / CRM.
- Exposure to AI-assisted business processes, exception management, workflow automation, or analytics-driven recommendations.
- Experience in regulated-category retail (e.g. alcohol, pharmacy) where compliance shapes functional rules.
- Wireframing (e.g. Figma), SQL basics / data-analysis exposure, and a functional understanding of APIs and enterprise integrations.
- CBAP, CSPO / PSPO, Secure, or Agile BA certifications; MBA or Retail domain certifications.

#LI-VP1 #LI-Hybrid

Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Business Analyst (Chennai)
🏢 Ciber
📍 Chennai