Key Responsibilities:

- Serve as the first point of contact for parents for all queries, concerns, and support
- Build and maintain positive relationships with parents and guardians
- Handle walk-ins, calls, emails, and follow-ups in a professional manner
- Coordinate with academic and administrative teams to resolve parent concerns promptly
- Maintain records of parent interactions and feedback
- Support admission-related activities, including counseling and conversion
- Ensure timely communication regarding school updates, events, and policies
- Manage escalation of issues and ensure resolution within defined timelines
- Assist in retention strategies and improve parent satisfaction levels

Key Skills Required:

- Excellent communication and interpersonal skills
- Robust problem-solving and conflict-resolution abilities




- Customer service orientation
- Good organizational and multitasking skills
- Basic knowledge of MS Office / CRM tools
- Ability to handle pressure and manage multiple stakeholders

Qualification & Experience:

- Graduate in any discipline (preferred)
- 13 years of experience in customer service, front office, or relationship management
- Experience in the education sector is an added advantage

Working Days & Timings:

- 6 days working (weekend availability required)
- Timings as per school schedule

Salary:

- As per company standards (based on experience and current CTC)

📌 Parent Relationship Manager (Pune)
🏢 K12 Techno Services
📍 Pune