Role Purpose

To provide world-class travel fulfilment and consultancy services to corporate clients within the Middle East/GCC market. The role involves managing complex international itineraries, ensuring strict policy compliance, and delivering exceptional customer service through multi-channel support.

Key Responsibilities

1. Travel Planning and Booking

- Comprehensive Itineraries: Plan and book end-to-end travel for corporate clients, including flights, hotels, and ground transportation (car rentals/transfers).
- GDS Mastery: Utilize Sabre(GDS) to efficiently search, book, and manage complex travel reservations.
- Precision: Ensure 100% accuracy in booking details, including travel dates, destinations, passenger information (APIS), and specific preferences.

2. Specialized Hotel Bookings

- Process Management: Handle domestic and international hotel reservations tailored to the specific needs of business travelers.
- GDS: Utilize GDS (preferably Sabre) to search for availability, manage room types, negotiate rates, and confirm special requests.

3. Customer Service Excellence

- Proactive Support: Provide exceptional service by promptly addressing inquiries via phone and email.
- Problem Resolution: Assist travelers with modifications, last-minute cancellations, and emergency travel assistance.
- Relationship Management: Maintain a positive, helpful attitude to ensure a seamless and satisfactory travel experience.

4. Travel Expertise & Consulting

- Fare Knowledge:



Demonstrate a strong understanding of international airfares, fare rules (Nego/Published), exchange policies, and re-routing.
- Expert Advice: Provide recommendations on travel options, destinations, and regional travel nuances specific to the West Asia/GCC region.
- Industry Trends: Stay updated on global travel regulations, airline updates, and industry best practices.

5. Visa Assistance

- Basic Guidance: Provide essential visa information, including determining transit visa requirements for international connections.
- Coordination: Liaise with internal visa teams or external partners for complex visa processing needs.

6. Technology, Compliance & Reporting

- Tools: Utilize Yatras online tools and mid-office systems for booking, billing, and reporting.
- Compliance: Ensure all bookings adhere to company policies and procedures, including the accurate capture of Taxes
- Data Integrity: Accurately report travel data in a timely manner according to corporate requirements.

Candidate Profile

- Experience: 3-8 years in international travel fulfillment.
- Market Knowledge: In-depth knowledge of the West Asia/GCC region is highly desired.
- Language: Fluency in English is mandatory; Arabic is a major advantage.
- Technical Skills: Expert-level proficiency in Sabre.
- Flexibility: Must be willing to work in a 24x7 workplace, including weekends and holidays, to support the Middle East work week (Sunday–Thursday).

📌 Travel Consultant/Sr Travel Consultant- Sabre Professional (Gurugram)
🏢 Yatra.com
📍 Gurugram