Role & responsibilities

1. C&F; Operations

- Oversee day-to-day operations of C&F; agents across the region to ensure compliance with company SOPs.
- Ensure inbound receipts, storage, dispatches, manpower deployment, and asset utilization are as per agreed SLAs.
- Drive productivity, cost control, and operational discipline at all C&F; locations.
- Review and finalize C&F; billing, validate claims, and ensure adherence to contractual terms.

2. Inventory Management & Controls

- Maintain optimal inventory levels at C&Fs; and redistribution points aligned with sales forecasts and plant supply plans.
- Monitor stock ageing, slow/non-moving inventory, damages, expiries, and obsolescence.
- Ensure 100% inventory accuracy through cycle counts and periodic physical stock audits.
- Investigate and close stock variances, shortages, and excesses with root cause analysis and corrective actions.

3. Order Management & Customer Service

- Ensure order processing, allocation, and dispatch are executed within defined TATs.
- Coordinate with Sales, Planning, and C&Fs; to manage order prioritization during peak demand.
- Track order fill rate, OTIF (On-Time-In-Full), delivery adherence, and resolve customer complaints.
- Drive service improvements through exception management and proactive communication.

4. Secondary Transportation & Freight Negotiation

- Manage secondary freight operations from C&F; to distributors/retailers.
- Lead transporter onboarding, lane finalization, and rate negotiations to optimize cost-to-serve.
- Monitor freight adherence, vehicle placement, turnaround time, and delivery performance.
- Control freight costs through route optimization, load consolidation, and productivity improvements.

5. Compliance, Audits & Governance

- Ensure compliance with statutory, taxation, food safety, and internal control requirements.
- Conduct regular audits of C&Fs;, transporters, and logistics processes.
- Close audit observations within timelines and implements preventive controls.
- Ensure adherence to company policies, safety norms, and risk management practices.





6. Supply Network Design & Optimization

- Support regional supply network design including location, addition, consolidation, or rationalization of C&Fs; and redistribution points based on volume growth, service requirements, and cost-to-serve analysis.
- Evaluate depot-to-market reach, delivery lead times, and freight economics to improve network efficiency and responsiveness.
- Lead end-to-end onboarding of new C&F; agents, including site evaluation, commercial finalization, system readiness, and SOP deployment.
- Assess infrastructure adequacy (warehouse space, handling equipment, manpower, IT systems, safety norms) before onboarding.
- Ensure seamless transition during C&F; changeovers, including inventory handover, transporter alignment, and customer communication.
- Train C&F; teams on company processes, compliance requirements, inventory controls, and service standards.
- Periodically evaluate C&F; performance and capability; recommend continuation, expansion, or replacement based on SLA adherence and audit outcomes.

7. Performance Management & Reporting

- Track and publish regional logistics KPIs including:
- Inventory accuracy & DOH
- OTIF / service level
- Secondary freight cost per case
- C&F; productivity & compliance

- Drive continuous improvement initiatives to improve service, cost, and control.

Preferred candidate profile

Education

- Graduate in Commerce / Engineering / Logistics / Supply Chain
- MBA / PG Diploma in Supply Chain (preferred)

Experience

- 815 years of experience in logistics / distribution operations within FMCG or beverage companies
- Solid exposure to C&F; operations, secondary logistics, inventory controls, and audits
- Prior experience handling high-volume, seasonal distribution environments is critical

Key Skills & Competencies

- Strong understanding of FMCG / Beverage distribution dynamics
- Hands-on experience with WMS / ERP (SAP preferred)
- Data-driven, detail-oriented, and operationally strong
- Excellent stakeholder management and communication skills
- Ability to manage multiple locations and pressure situations during peak season

📌 Regional Logistics Manager (CFA) (Bhopal)
🏢 Parle Agro
📍 Bhopal