- Handle and resolve student queries related to courses, admissions, classes, certificates and other concerns.
- Provide timely and accurate information through calls, WhatsApp and other communication channels.
- Understand student concerns and provide appropriate solutions or coordinate with the relevant team.
- Follow up on pending queries and ensure proper closure.
- Maintain positive and professional relationships with students.
- Record and update customer interactions in the CRM.
- Ensure a smooth and positive student experience.
What Were Looking For:
- Excellent communication and interpersonal skills.
- Patient, helpful and solution-oriented approach.
- Good listening and problem-solving skills.
- Customer-focused mindset.
Why Join Us?
- 5 Days Working
- Sunday & Monday Fixed Off
- Growth Opportunities
- Dynamic EdTech Setting
- Opportunity to work with reputed university programmes