Job Title: Senior Product Manager - Insurance and Warranty CX

Location: India

Workplace Type: Remote

Job Summary

The future is bright for the Porch Group, and wed love for you to be a part of it as our Senior Product Manager with the Insurance and Warranty team.

We are building a new kind of consumer experience at Porch one that helps homeowners move, maintain, and protect their home through simple, connected digital interactions across web, mobile, and communications.

As a Product Manager, you will play a critical role in bringing this experience to life. You will own the execution of customer-facing experiences across insurance and warranty digital experiences, translating strategy and ideas into clear, prioritized, and deliverable product work.

This role requires a strong sense of ownership over outcomes, paired with the ability to drive detailed execution. You will operate at the center of a highly cross-functional environment- working closely with engineering, design, insurance operations, warranty teams, and data partners to deliver meaningful, high-quality customer experiences. Based in India, this person will collaborate closely with U.S.-based teams and help create intuitive, reliable, and connected digital experiences for homeowners.

What You Will Do As A Senior Product Manager

- Own the roadmap and delivery for core customer-facing digital experiences across insurance and warranty, including policy management, claims, payments, and self-service capabilities.
- Own customer onboarding and lifecycle touchpoints across web, mobile, and signed-in / signed-out contexts.
- Ensure customer experiences are intuitive,



reliable, and create real value, incorporating customer context, offer and transaction data, and other signals to improve usability, personalization, and overall experience quality.
- Own lifecycle-driven experiences that support customer engagement and data capture across multiple channels, including customer communications (email, SMS, chat, telephony).
- Own onboarding, activation, and re-engagement flows, and experiences that drive adoption, engagement, and repeat usage.
- Connect experiences into a cohesive and effective customer journey, ensuring interactions across channels feel coordinated, relevant, and timely, and contribute to both customer value and business outcomes.
- Own the full execution lifecycle from idea to release, translating product direction into clear epics, user stories, and requirements.
- Manage backlog, sprint planning, and prioritization, and drive alignment across stakeholders at the feature level.
- Track milestones, dependencies, and risks across product delivery.
- Support QA, issue resolution, and launch readiness.
- Maintain a steady flow of well-defined, high-quality work to engineering teams.

What You Will Bring As A Senior Product Manager





- 8+ years of experience in product management or a closely related role.
- Experience owning and delivering customer-facing digital products (web and/or mobile).
- Strong ability to translate complex problems into transparent, actionable requirements.
- Proven track record of working cross-functionally to ship products.
- Experience working on consumer-facing products with multiple systems and dependencies preferred.
- Experience partnering with operations-heavy teams (e.g., insurance, customer support, service delivery) preferred.
- Familiarity with lifecycle marketing or engagement channels (email, SMS, etc.) preferred.
- Experience working in fast-paced environments with evolving priorities preferred.
- This role is based in India and will work closely with teams in the United States; flexibility to collaborate across time zones is important.
- Proven experience working with US based business teams.
- Excellent written and communication skills in English language.
- Ability to work within core US business hours / time zone expectations - Eastern Standard Time (EST) overlap.
- Working Hours: 8 Hours (Excluding breaks) 4 Core US Hours Overlap (7:30pm- 11:30pm IST) 4 flexible hours (IST).
- Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload .

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Senior Product Manager, Insurance and Warranty CX (India)
🏢 Porch
📍 India