Job Title - Quality - Senior Engineer

Department - Quality Assurance

Reports To: Quality Manager

Primary Responsibilities

- Customer Complaint Handling
- Serve as the primary point of contact for customer quality complaints.
- Visit customer locations to investigate complaints, collect data, and implement immediate containment actions.
- Coordinate complaint investigation and closure with the Cross-Functional Team (CFT).
- Lead and support containment, correction, root cause analysis, and implementation of corrective and preventive actions (CAPA).
- Monitor the effectiveness of corrective actions and ensure timely closure.
- Process Quality Assurance.
- Conduct Process Inspection as per Control Plans and Work Instructions.
- Identify process deviations and escalate quality issues for timely resolution.
- Ensure adherence to customer specifications and internal quality standards throughout production.
- Customer Quality Documentation
- Prepare customer submission documents including:
- o PPAP
- o PFMEA
- o ISIR
- o PSW
- Verify documentation accuracy before submitting it to the quality manager for review and approval.
- Maintain customer quality records and documentation.
- Process Validation
- Participate in validation of recent products, new processes, and process changes.
- Verify that validation results comply with customer-specific and internal requirements.
- Document validation results and report any deviations.




- Validate new punching dies in coordination with the DIE Maintenance team.
- Verify jigs and fixtures for functionality, error-proofing, and process efficiency.
- Compliance and Continuous Improvement
- Monitor compliance with quality standards throughout manufacturing.
- Participate in internal, customer, and certification audits.
- Support implementation of corrective actions arising from audit findings.
- Promote continual improvement activities to enhance product quality and process capability.

Secondary Responsibilities

- Handle Internal Laboratory testing activities in the absence of the lab technician.
- Collect and analyze process performance data from cross-functional departments.
- Maintain quality records, retained samples, inspection reports, and related documentation.
- Prepare and submit monthly quality performance reports to the Quality Manager and Plant Head.
- Support training and guidance for quality inspectors and technicians.

Education

- B.E., or Diploma in Mechanical Engineering, Production Engineering, Industrial Engineering, Polymer Technology, or a related discipline.
- Experience
- 4-8 years of experience in Quality Assurance within a manufacturing environment.
- Experience in automotive manufacturing and IATF 16949 systems is preferred.
- Hands-on experience in customer complaint handling and PPAP documentation is desirable

📌 Executive/ Senior Executive (Kuthambakkam)
🏢 Ajit Industries
📍 Kuthambakkam