Role & responsibilities

- Handle inbound and/or outbound customer calls.
- Resolve customer queries, complaints, and concerns related to products, services, billing, orders.
- Provide accurate information regarding company products, services, policies, and procedures.
- Maintain a high level of customer satisfaction through effective communication and problem-solving skills.
- Escalate complex issues to the appropriate department when necessary.
- Build and maintain positive customer relationships through empathy and active listening.
- Handle customer objections and provide appropriate solutions within defined timelines.
- Stay updated on product knowledge, process changes, and industry trends.
- Comply with data security, confidentiality, and company policies.




- Collaborate with internal teams to ensure quick resolution of customer issues.
- Participate in training sessions, coaching programs, and performance improvement initiatives.

Key Skills Required

- Excellent verbal and written communication skills in English.
- Robust customer service orientation.
- Active listening and interpersonal skills.
- Problem-solving and conflict-resolution abilities.
- Ability to work in rotational shifts, including night shifts.
- Basic computer knowledge and proficiency in CRM/customer support tools.
- Ability to multitask and work in a fast-paced environment.
- Team player with a positive attitude and professional demeanor.

📌 Customer Care Associate (Jaipur)
🏢 Vaibhav Global
📍 Jaipur