Job Responsibilities

- Manage high volumes of customer interactions across multiple communication channels while maintaining professionalism.
- Adapt communication style to effectively interact with customers from diverse cultural backgrounds and regions.
- Troubleshoot customer issues, offer solutions, and ensure effective follow-up on open inquiries or complaints.
- Assist customers with different inquiries.
- Document customer feedback, common concerns, and provide insights to improve service processes.
- Collaborate with internal teams to resolve complex customer issues or escalate as needed.
- Maintain detailed records of customer interactions in Zendesk and CRM systems.
- Meet or exceed established performance metrics, including response time, resolution time, and customer satisfaction.
- Adhere to company policies, procedures,



and quality standards during all customer interactions.
- Work in a fast-paced environment, handling multiple tasks and customer requests simultaneously.
- Be flexible with shift timings to accommodate time zones, including evenings shift.
- Ensure a positive customer experience by maintaining a calm, skilled demeanor under pressure.

Desired Candidate:

- Excellent Communication skills
- Detailed-oriented, Organized & Proactive
- Ability to handle difficult/complex conversations with FACTs
- Willing to work in evening shift
- Ability to effectively work with the team.

LOCATION- MOHALI

TIMINGS- UK Shift (Evening)

WORK FROM OFFICE ONLY

Interested can apply on [email protected]

📌 Customer Service Executive (Sahibzada Ajit Singh Nagar)
🏢 UCH Logistics
📍 Sahibzada Ajit Singh Nagar