Contact HR Sneha - (phone hidden)

We are hiring Customer Service Executives for the Cox Communications process. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution.

Key Responsibilities:

- Handle inbound customer service calls and resolve customer queries.

- Assist customers with broadband, internet connectivity, billing, and account-related concerns.

- Retain existing customers by addressing concerns and offering suitable solutions.

- Identify upselling opportunities and promote relevant products/services.

- Maintain high levels of customer satisfaction and service quality.

- Accurately document customer interactions and follow process guidelines.

Eligibility Criteria:

- Minimum HSC/Graduate.





- Good communication skills in English.

- Customer service experience preferred.

- Freshers with excellent communication skills may also apply.

Salary & Perks:

- Salary: 20,000 25,000 per month.

- Performance Incentive: Up to 2,000 per month.

- Additional earnings through Upselling and Retention incentives.

Shift Details:

- 24x7 Rotational Shifts.

- 5 Days Working.

- 2 Rotational Week Offs.

Location: Andheri

Preferred Skills:

- Strong customer handling skills.

- Problem-solving ability.

- Basic computer knowledge.

- Ability to work in rotational shifts.

Interested candidates can apply and be a part of a dynamic customer service team with excellent growth opportunities.

📌 Customer Support Executive - Cox (sneha) (Mumbai)
🏢 Foundever
📍 Mumbai