POSITION

CS Non Voice Officer

WORK LOCATION

Goregaon (East), Mumbai

OBJECTIVE OF THE ROLE

To effectively & accurately respond to customer queries within the specified TAT and ensuring excellent service to the customer

KEY RESPONSIBILITIES

Weightage

- Respond to customer queries in a timely and accurate way, via email, Webchat, letters, phone etc
- Identify customer needs and service accordingly
- Update our internal database with information about technical issues and practical discussions with customers
- Co-ordination with other internal teams/departments to provide customer resolution to their query or request
- Inform customers about new features and functionalities and Promote digital channels of service




- Timely Follow up with customers to ensure their queries and technical issues are resolved
- Maintain customer centricity at the core of all transactions
- Support a positive work place environment adhering to organizational policies

Qualification:Graduate

Certifications (If any):

Well versed with MS Office

Work experience in years: 1-3 years

Interested candidates kindly share me with your updated resume at

[email protected]

whats app - (phone hidden)

Note- we are hiring only in western lines candidates.

Byander till churchgate.

📌 Non Voice Process Executive - Email Process (Mumbai)
🏢 Kotak Life Insurance
📍 Mumbai