Hello Everyone, We are looking to hire "after sales service manager" for our organization, who can bring value in customer satisfaction while delivering service promptly.

KEY RESPONSIBILITES

Service Operations:

- Lead and manage the complete after-sales service function across PAN India.
- Ensure timely installation, commissioning, repair, and maintenance of refrigeration systems.
- Handle customer complaints and ensure prompt resolution within defined Service Level Agreements (SLAs).
- Develop and implement preventive maintenance programs to minimize equipment downtime.
- Monitor service quality and continuously improve customer satisfaction.

Team Management:

- Lead, mentor, and develop service engineers, supervisors, and service partners.
- Allocate manpower efficiently based on customer requirements and service priorities.
- Conduct periodic performance reviews and technical training programs.
- Ensure adherence to company policies, safety standards, and service procedures.

Customer Relationship Management:

- Build long-term relationships with key customers.
- Conduct customer visits for major service issues and escalation management.
- Review customer feedback and implement corrective actions.
- Ensure high customer satisfaction through qualified and timely support.

AMC & Warranty Management:

- Manage Annual Maintenance Contracts (AMC) and warranty services.




- Monitor AMC renewals and maximize service revenue opportunities.
- Ensure accurate warranty claim documentation and processing.

Planning & Coordination:

- Coordinate with Sales, Projects, Production, Procurement, and Accounts departments for smooth project execution.
- Ensure availability of spare parts and service materials.
- Plan preventive maintenance schedules and engineer deployment.

Inventory & Cost Control:

- Monitor service inventory, spare parts consumption, and stock levels.
- Control service costs while maintaining service quality.
- Recommend inventory optimization strategies.

Documentation & Reporting:

- Maintain accurate records of installations, service calls, warranty cases, and AMC contracts.
- Prepare weekly and monthly MIS reports.
- Analyze service KPIs and recommend improvement initiatives.
- Present service performance reports to management.

Commercial Responsibilities:

- Ensure timely collection and submission of contractor invoices.
- Coordinate with the Accounts Department for customer invoicing and payment follow-up.
- Support revenue generation through AMC renewals, spare parts sales, and chargeable service activities.

Continuous Improvement:

- Identify recurring technical issues and recommend product improvements.
- Support product development teams with field feedback.
- Implement best practices to improve operational efficiency.

📌 Service Manager in Refrigeration Industry (Mumbai)
🏢 BHARAT ASSOCIATES
📍 Mumbai