Job Summary

You are searching for your opportunity to impact the experience of SaaS customers at the very beginning of their customer journey. Providing them with world class engagement the moment they begin a trial with the HighLevel platform. Your strategic and creative thinking skills allow you to meet the demands of our prospective customers by intelligently speaking to the solutions HighLevel offers and how it will benefit their business. You ll flourish in our dynamic performance based atmosphere that gives you autonomy to work independently on some projects and collaborate with various departments on others. Tie it all together with an all hands on deck attitude, excellent communication and time management skills and this is the job for you!

To be successful in this role, you will demonstrate best in class service and be a subject matter expert on how the HighLevel platform fits into their business strategy and success. You will have experience working in a high-performance, high-accountability environment. You are comfortable switching gears quickly, and passionate about helping people. Your excellent communication skills and working knowledge of the SaaS/Marketing landscape will serve you well.

Responsibilities

- Identify, engage and nurture new customer relationships
- Align solutions to the customer s goals, needs and objectives
- Develop strong rapport with a pipeline of new business customers through inbound customer engagement that drives maximum trial conversion
- Learn, understand, and be able to articulate and showcase the Value Proposition (i.e. Capture, Nurture, Close) of the HighLevel platform to impact trial to paid metrics
- Conduct consultative trial engagement efforts for HighLevel s sales process (via Zoom)




- Engage through additional communication channels such as phone, SMS, email, ticketed live Zoom support driving them to the best trial experience for their business with the end goal to get them to become a paying client
- Collaborate with customers and cross-functional teams to identify compelling solutions
- Exercise judgment in developing and implementing methods and techniques to obtain desired results while following industry best practices
- Provide technical support to customers, if needed (during trial period, the more engagement opportunities, the more opportunities for conversions)
- Other duties may be assigned and/or modified as business needs dictate

Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

Experience / Education / Certifications Required
- Bachelor s Degree or equivalent SaaS experience is strongly preferred
- 0-2 Years of previous customer service experience or a relevant role - even better if you ve been in a Sales Development or Technical Sales role
- A strong technical aptitude to help our users succeed with the HighLevel software
- Experience with technical documentation and presentation skills preferred
- Working knowledge of topics such as CRM, Marketing Automation tools,



Social Media Management, Social Media Advertising, Website/Funnel Building, and SEO
- Experience working with and or ability to learn the use of various CRM platforms and communication systems
- Working knowledge of the following applications strongly preferred: Google Suite, Zoom, Slack, Facebook, Instagram, LinkedIn and other social media
- Robust time management, organizational skills and interpersonal communication skills, both verbal and written
- Self-motivated to maintain regular contact with customers, management, and peers
- You can translate technical ideas for non-technical audiences
- Demonstrable critical thinking, communication, and creative problem-solving skills
- Ability to learn new complex software platforms quickly
- Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
- Highly organized to manage and prioritize several different responsibilities at any given time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Trial Experience Specialist (Inside Sales) (India)
🏢 HighLevel
📍 India