- Optimum utilization of Resources.
- Improve Staffing Efficiency.
- Drives efficiencies & Operations performance Metrics
- Break Management & staffing accountability
- Monitor deviation in forecasted service levels to actual real time & recommend /take necessary steps to reduce the gap.
- Effective delivery of planned shrinkages.
- Providing unplanned shrinkages on a real time basis depending on the availability, without a loss to agreed
Service Levels at the close of day or as defined
- Reporting of necessary data & observations on a real time basis.
- Scheduled vs delivered hours.
- Essential Requirements
Experience
Experience in CC workplace / data will be an advantage.
Technical
MS Office / Erlang C
Competency/Behaviors
Team Work
Analytical thinking
Achievement Orientation
Planning
Proactive
Flexibility, Adaptability
Customer Intimacy
Impact and Influence
Vigilance
Behavioral Skills
Analytical thinking
Recognizing likely causes and likely consequences
Using appropriate analytical tool/s and makes a rational, rather than emotional decision
Achievement Orientation
Working to meet goals set by superior or by self
Making cost - benefit analysis
Planning
Prioritizing & Anticipating issues
Uses Facts and figures
Proactive
Bias for action
Decisiveness
Flexibility, Adaptability
Adaptability
Ability to amend
Customer Intimacy
Service orientation
Focus on customer needs
Client partnership
Vigilance
Understanding patterns
Understanding consequence of external stimulants
Action orientation
📌 Real Time Analyst (Mumbai)
🏢 Tech Mahindra
📍 Mumbai
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