Referral Sales Executive Residential Interiors

Location: Mumbai (Thane)
Experience: 25 Years
Employment Type: Full-Time

About the Role

We are looking for a proactive and relationship-driven Referral Sales Executive to grow our business through customer referrals, loyalty initiatives, and strategic referral partnerships. The ideal candidate will be responsible for engaging existing customers, building long-term relationships, running referral and loyalty programs, and generating high-quality leads for our residential interior business.

If you have experience in customer engagement, referral marketing, relationship management, or lead generation, we'd love to connect with you.

Key Responsibilities

- Drive lead generation through customer referrals and reference networks.
- Build and nurture strong relationships with existing customers to encourage repeat business and referrals.
- Design, execute, and manage referral programs and customer loyalty initiatives.
- Identify and develop referral partners, influencers, channel partners, architects, and societies to generate qualified leads.
- Conduct regular follow-ups with past customers to maintain engagement and identify referral opportunities.
- Track referral conversions and program performance using CRM.




- Coordinate with Sales and Design teams to ensure a seamless customer experience.
- Plan customer engagement activities, appreciation campaigns, and referral events.
- Achieve monthly referral lead generation and conversion targets.
- Maintain accurate records of referral sources, customer interactions, and lead status.

Requirements

- 2–5 years of experience in Referral Sales, Customer Success, Relationship Management, Customer Engagement, Lead Generation, Business Development, or Loyalty Programs.
- Experience in Residential Interiors, Real Estate, Home Improvement, Furniture, Home Dcor, Luxury Retail, or similar B2C industries is preferred.
- Strong networking, communication, and interpersonal skills.
- Proven ability to generate business through references and customer relationships.
- Experience handling CRM systems and customer databases.
- Target-oriented with excellent follow-up and relationship-building skills.
- Graduate in any discipline.

What We Offer

- Attractive fixed salary with performance incentives.
- Opportunity to build and own referral and loyalty programs.
- Career growth in a fast-growing residential interior company.
- Cooperative and customer-focused work environment.

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