- Good understanding of ITIL framework
- Experience working in production support (24x7) environments
L3 Support & Operations
- Provide Level 3 support for datacenter network infrastructure incidents, problems, and changes
- Perform advanced troubleshooting for complex network and application-related issues
- Lead root cause analysis (RCA) and implement preventive measures
Infoblox DDI
- Manage DNS, DHCP, and IPAM using Infoblox
- Troubleshoot DNS resolution, IP conflicts, and DHCP issues
- Maintain IP address schema and documentation
Operational Excellence
- Follow and enforce ITIL processes (Incident, Problem, Change, Release Management)
- Ensure all activities are documented in ticketing systems
- Participate in Major Incident Management (MIM) calls
- Maintain SLA compliance and service availability