08 Aug
|
Delifrance India
|
New Delhi
08 Aug
Delifrance India
New Delhi
Key Roles and Responsibilities:
Training & Skill Development
- Conduct onboarding and skill-based training for new baristas on espresso extraction, milk steaming, beverage prep, and presentation.
- Develop and deliver training modules for different proficiency levels beginner to advanced.
- Train teams on Dlifrance's signature beverages, brewing techniques, and presentation standards.
- Standard Operating Procedures (SOP)
- Implement and reinforce SOPs for all hot and cold beverages, including specialty coffee, teas, and bubble teas.
- Ensure adherence to recipes, portion control, hygiene, and service etiquette.
- Conduct regular audits to ensure outlets are maintaining beverage consistency.
- Coffee Quality & Calibration
- Perform daily/weekly calibration of coffee machines and grinders across outlets to maintain flavor profiles.
- Monitor quality through tasting sessions, guest feedback, and internal reviews.
- Troubleshoot equipment or extraction issues and escalate to service support when needed.
- Product Knowledge & Guest Interaction
- Train staff on origin stories, flavor notes, and brewing methods to enhance guest engagement.
- Promote upselling and cross-selling techniques through barista conversations.
- Drive product awareness for seasonal launches and beverage innovations.
- Performance Monitoring & Evaluation
- Observe barista performance during live service to provide feedback and identify gaps.
- Conduct refresher sessions or retraining where required.
- Maintain training logs, feedback forms, and skill assessment records.
- Support for New Store Openings
- Train new teams during store pre-launch period, assist with bar setup, workflow planning, and service simulations.
- Ensure equipment calibration, menu briefing, and SOP training before go-live.
Qualifications & Skills:
- 3-5 years of experience in a specialty coffee or caf environment, with at least 12 years in a training or supervisory role.
- Robust understanding of coffee theory, espresso equipment, and manual brewing methods.
- Experience in F&B; or retail chains preferred.
- Excellent communication, coaching, and leadership skills.
- Barista certification (SCA or equivalent) is a plus.
Personal Attributes:
- Passion for coffee and beverage innovation.
- Energetic, patient, and approachable trainer personality.
- High attention to detail and commitment to quality.
- Comfortable with multi-location travel and flexible hours as per outlet needs.
Apply Now:
Share your updated resume with current & expected CTC at:
📌 Barista Trainer (New Delhi)
🏢 Delifrance India
📍 New Delhi