About the role: We are looking for a transition specialist to own the onboarding of new clients and scope expansions into stable, steady-state delivery. This is the phase where managed-services relationships are won or lost, and you will own the disciplined movement of every new engagement from contract signature to a smoothly running, service-level-meeting operation. You will own the transition methodology, run knowledge transfer and shadowing, and coordinate the hiring, tooling and access a recent engagement needs to ramp. This role suits a structured, PMO-minded operator who takes pride in a predictable ramp.
Key Responsibilities:
- Own the transition methodology and playbook
- Run new-client onboarding from contract sign to steady state
- Manage knowledge transfer, shadowing and reverse-shadowing
- Coordinate hiring, tooling and access with support functions
- Track transition milestones, risks and exit criteria to business-as-usual
- Hand over cleanly to the account delivery team
Required Skills & Experience:
- 8-10 years in transition / onboarding for managed services
- Multiple service transitions delivered to steady state
- Strong PMO, knowledge-transfer and stakeholder-management discipline
- Ad-operations / martech delivery exposure
- Global time-zone overlap
📌 Transition Manager (Advertising Operations) (Chennai)
🏢 iOpex
📍 Chennai
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