Key Responsibilities

Team Leadership & People Management

- Lead, motivate, and manage the store team to achieve business objectives.
- Conduct regular team briefings, daily huddles, and performance reviews.
- Coach and mentor team members on sales techniques, customer engagement, and product knowledge.
- Build a positive, disciplined, and performance-driven work culture.
- Ensure manpower planning, rostering, attendance management, and team productivity.

Sales & Revenue Achievement

- Drive store sales and ensure achievement of monthly and annual revenue targets.
- Ensure achievement of Monthly Plan enrolments and customer acquisition targets.
- Monitor KPIs such as conversion, ATV, UPT, repeat customers, and productivity metrics.
- Analyze sales trends and implement action plans to improve business performance.
- Ensure effective follow-up on leads, walk-ins, and customer inquiries.

Customer Experience & Relationship Management

- Deliver exceptional customer service and maintain high customer satisfaction standards.
- Personally engage with key customers and handle escalations professionally.
- Build strong customer relationships to encourage repeat business and loyalty.
- Ensure the team follows customer engagement and service protocols consistently.

Store Operations & SOP Compliance

- Ensure strict adherence to company SOPs, operational policies, and compliance standards.
- Maintain store hygiene, visual merchandising standards, and overall presentation.
- Monitor opening and closing procedures, cash handling, billing accuracy, and stock management.
- Ensure operational discipline across all store activities.




- Coordinate with internal departments for smooth store functioning.

Systems & Process Management

- Ensure accurate usage and understanding of POS systems and store software.
- Maintain operational records, reports, and documentation accurately.
- Monitor inventory systems, stock reconciliation, and audit readiness.
- Ensure proper use of technology and systems by the team.
- Generate and analyze reports using Excel and other operational tools.

Marketing & Business Development

- Lead and execute local store marketing initiatives and promotional activities.
- Coordinate with mall management, local vendors, and marketing teams for activations.
- Drive customer engagement campaigns and community outreach programs.
- Identify opportunities to increase store footfall and improve conversion.

Inventory & Asset Management

- Ensure proper stock handling, stock audits, and inventory accuracy.
- Ensure safe handling of company assets and equipment.

Compliance & Administration

- Ensure compliance with company policies, statutory requirements, and safety norms.
- Maintain discipline and professional conduct within the store.
- Support recruitment, onboarding, and employee documentation processes.

Required Skills & Competencies

- Solid leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong customer service orientation.
- Sales-driven and target-oriented mindset.
- Good understanding of retail operations and store processes.
- Strong problem-solving and decision-making ability.
- Ability to work under pressure and manage multiple priorities.
- Good analytical and reporting skills.

📌 Retail Store Manager - CaratLane (Bengaluru)
🏢 Sushmesh Lifestyle
📍 Bengaluru