- Manage end-to-end escalation handling for Forward Logistics.
- Track and resolve ticket escalations within defined timelines.
- Execute debit-related processes with accuracy and timely closure.
- Coordinate closely with Operations and Escalation Management teams to ensure smooth issue resolution.
- Prepare and maintain MIS reports using Advanced Excel.
- Monitor operational performance and highlight critical issues to stakeholders.
- Ensure adherence to SLAs and internal process guidelines.
- Collaborate with cross-functional teams to drive process improvements and enhance operational efficiency.
Preferred candidate profile
- B.E. / B.Tech (Engineering in any specialization).
- 1years of relevant experience in Operations, Logistics, Strategic Accounts, or Escalation Management.
- Robust working knowledge of Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP, Basic Formulas) and MIS reporting.
- Experience in handling operational escalations and coordinating with multiple stakeholders.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Hindi communication is mandatory.