- Participate in Complete ERP Implementation Projects
- Understand Customer Business Processes and map them to iSuite ERP
- Conduct Requirement gathering sessions with customers
- Configure ERP modules as per Client requirements
- Prepare Business Requirement Documents (BRD) and Functional Requirement Specifications (FRS)
- Coordinate with Development team for the Customization requirements
- Perform User Acceptance Testing (UAT)
- Ensure successful ERP deployment and Go-live
Customer Support
- Provide functional support to customers through phone, email, remote sessions, and onsite visits.
- Troubleshoot ERP-related issues and provide timely resolutions.
- Log, track, and close customer support tickets.
- Coordinate with technical teams for bug fixes and enhancements.
- Maintain Service Level Agreements (SLAs).
Training & Documentation
- Conduct end-user and administrator training.
- Prepare user manuals and training documents.
- Develop Standard Operating Procedures (SOPs).
- Assist customers during system adoption.
Business Process Consulting
- Analyze existing business processes.
- Recommend ERP best practices.
- Identify opportunities for automation and workflow improvements.
- Suggest process optimization using iSuite ERP features.
Preferred candidate profile
Functional Skills
- ERP implementation experience
- Business process analysis
- Requirement gathering
- Documentation
- Customer handling
- Functional testing
- User training
- Project coordination
Technical Knowledge (Preferred)
- SQL queries
- Microsoft SQL Server
- Basic database concepts
- API concepts
- Reporting tools
- Microsoft Excel
- ERP workflows
Soft Skills
- Excellent communication skills
- Customer-focused attitude
- Analytical thinking
- Problem-solving ability
- Team collaboration
- Time management
- Presentation skills
- Willingness to travel
Responsibilities During Customer Lifecycle
- Requirement gathering
- Solution demonstration
- Gap analysis
- Configuration
- Master data setup
- User training
- Go-live support
- Hypercare support
- AMC support
- Enhancement management