Key Responsibilities

1. Quality Strategy Governance

Develop and implement the organisations Quality Management System (QMS).

Define quality policies, standards, SOPs, inspection plans, and acceptance criteria across all product categories.

Establish quality KPIs, dashboards, and governance mechanisms.

Build a preventive quality culture across the organisation rather than relying on inspection alone.

Lead periodic Quality Review meetings with senior management.

2. Product Quality Assurance

Own end-to-end product quality across all categories including:

Home Decor

Jewellery

Personal Care

Foods Arogya

Craft

Clothing

Lifestyle Products

Responsibilities include:

Product specification approval

Inspection standards

Sampling methodology

Incoming quality inspectione

In-process quality checks

Final product release

Packaging quality

Labelling accuracy

Product consistency

3. Supplier Quality Management

Qualify and approve current suppliers from a quality perspective.

Conduct supplier audits and capability assessments.

Define supplier quality expectations and performance scorecards.

Monitor supplier quality

4. Manufacturing Process Quality

Work closely with internal manufacturing teams and contract manufacturers to:

Develop process quality controls

Standardise critical quality parameters

Validate manufacturing processes

Reduce process variation

Improve first-pass yield

Ensure process adherence

5. Incoming Material Quality

Define inspection standards for raw materials and packaging materials.

Approve inspection plans.

Manage material acceptance and rejection.

Work with Procurement on vendor quality issues.

Reduce incoming quality failures.

6. Customer Quality

Own post-market quality performance by:

Analysing customer complaints

Monitoring product returns

Identifying recurring quality issues

Driving root cause analysis

Implementing corrective actions





Reducing customer quality incidents

7. CAPA Continuous Improvement

Lead Root Cause Analysis using structured methodologies.

Drive Corrective and Preventive Action (CAPA).

Eliminate recurring quality issues.

Improve product reliability and consistency.

Lead cross-functional improvement projects.

8. Regulatory Compliance

Ensure compliance with applicable regulations including:

Food Safety requirements

Cosmetics regulations

Labelling requirements

Packaging regulations

Legal Metrology

Product safety standards

Category-specific statutory requirements

Maintain all compliance documentation and audit readiness.

9. Documentation Quality Systems

Maintain specifications and product standards.

Develop inspection checklists.

Maintain quality records.

Manage deviation reports.

Maintain CAPA logs.

Control quality documentation.

Ensure document version control.

10. Cross-Functional Collaboration

Partner closely with:

Product Development

Procurement

Manufacturing

Contract Manufacturers

Warehouse

Planning

Customer Experience

Retail Operations

E-commerce

Vendor Partners

to ensure quality is built into every stage of the product lifecycle.

", "skill": "Strong exposure to supplier quality and contract manufacturing. Experience handling customer quality and regulatory compliance. Experience building or improving Quality Management Systems. Technical Skills Quality Management Systems (QMS) Supplier Quality Management Quality Audits Root Cause Analysis CAPA Management Statistical Process Control (SPC) Inspection Planning Process Validation Quality Documentation Regulatory Compliance Vendor Development Risk Assessment (FMEA preferred) Data Analysis and Reporting", "id": 17840

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Quality Lead (Coimbatore)
🏢 Isha Foundation
📍 Coimbatore