Role & responsibilities
Collections Management
• Monitor and manage aging reports to identify overdue accounts.
• Initiate collection calls, emails, and follow ups to ensure timely payment.
• Maintain detailed records of customer interactions and commitments.
• Escalate delinquent accounts as per company policy.
2. Customer Account Management
• Review customer credit limits and payment history.
• Work with customers to resolve disputes, short payments, or deductions.
• Provide account statements, invoices, and required documentation upon request.
• Build strong customer relationships to support timely payments.
3. Billing & Reconciliation
• Validate billing accuracy and ensure invoices are correct and complete.
• Reconcile customer accounts, investigate discrepancies, and process adjustments.
• Collaborate with billing and sales teams to resolve pricing or tax issues.
4. Reporting & Documentation
• Prepare weekly/monthly AR aging reports for management.
• Track collection performance metrics (DSO, overdue %,
recovery rate).
• Document all collection efforts and maintain internal audit ready records.
5. Cross Functional Collaboration
• Work closely with Sales, Customer Service, and Finance on account issues.
• Support month end closing activities for AR.
• Assist in improving AR processes and collection strategies.
Preferred candidate profile
Required Skills & Qualifications
Technical Skills
• Robust understanding of AR principles and collection processes.
• Experience with ERP systems (SAP, Oracle, Microsoft Dynamics, etc.).
• Proficiency in Excel (VLOOKUPs, pivot tables, basic formulas).
Soft Skills
• Excellent communication and negotiation skills.
• Strong customer service and relationship building ability.
• Detail oriented, organized, and able to manage high volumes.
• Ability to work under pressure and meet deadlines.
📌 Accounts Receivable Executive (Pune)
🏢 Zensar
📍 Pune