Role Summary

The Store In-Charge is responsible for the smooth day-to-day operations of the store, including board game inventory, kitchen coordination, stock management, staff supervision, and customer experience. The role ensures that both the gaming and caf areas operate efficiently and maintain high service standards.

Key Responsibilities

1. Store Operations

- Oversee daily store operations and make sure sops are followed.
- Handle operational issues and coordinate timely resolutions.
- Ensure the store is clean, organized, and ready for customers.

2. Board Game Inventory Oversight

- Oversee board game inventory management carried out by the Game Masters.
- Ensure regular game component checks are completed as per schedule.
- Review and track reports of missing or damaged components.
- Coordinate replacement or repair of missing game pieces when required.

3. Kitchen Inventory Oversight

- Oversee kitchen inventory management carried out by the kitchen team.
- Ensure regular stock checks of ingredients, disposables, and supplies are completed.
- Monitor stock levels and ensure timely replenishment to prevent shortages.
- Ensure kitchen storage areas are organized and cleanliness is being maintained.
- Ensure kitchen staff's daily duties are carried out properly.
- Ensure deep cleaning and tuesday duties are carried out correctly.
- Ensure KOT is done for cafe food consumed by staff

4. Staff Attendance & Team Coordination





- Record and monitor attendance of all store and kitchen staff.
- Track punctuality, shift adherence
- Escalate attendance, discipline, or performance concerns when required.

5. Customer Experience

- Ensure customers receive excellent service and support.
- Address customer concerns and operational issues promptly.
- Maintain a welcoming and customer-friendly workplace.
- Support the team in delivering a positive gaming and caf experience.

6. Game Hosting Support

- Learn and understand key board games available in the store.
- Assist customers with game selection, setup, and basic game explanations.
- Step in to support game hosting during busy hours, events, or staff shortages.

7. Events & Community Activities

- Support planning and execution of game nights, tournaments, corporate events and special events.
- Coordinate event setup, logistics, and staff requirements.
- In house promotion of birthday parties, corporate events, open gaming and any group events
- Assist in promoting events and increasing customer engagement.
- Support corporate bookings, team-building events, and private group activities.

8. Marketing

- Google reviews
- Push food sales
- Customer feedback
- Push events, community formation, offers etc
- Visit companies & market for corporate outings & team building activities
- Contacting and follow ups with Corporates, hospitals, Communities and potential customersRole & responsibilities

Preferred candidate profile

📌 Store Incharge (Coimbatore)
🏢 Thinkspot
📍 Coimbatore