Role & responsibilities

- Manage and monitor activities of all employees in the Front Office, Billing, Housekeeping, F&B;, Maintenance department, making sure that they adhere to the standards of excellence and to the guidelines set in the hospital policies and procedures, coaching, training and correcting where ever needed.
- To maintain the team, ensuring that skills and standards are trained, demonstrated and maintained throughout the team.
- Take a complete facility round every day.
- Conduct Briefing for all staff during Night Shift (HK, F&B;, Attendants, Maintenance, and Security, billing, pharmacy and Front office).
- Inform all Overnight staff of night activities, current patients and VIP patients arrivals
- Maintain a professional and high quality service oriented environment at all times in the hospital.
- Accompanying seniors/authority on daily hospital rounds.




- To ensure that patient needs are anticipated and all requests are attended.
- Handle, Follow up and communicate any comments or complaints. Pass on to relevant HODs or manager if unable to handle.
- Ensuring public areas, patient care areas are kept clean and tidy.

- Ensuring accurate completion of the daily night report in a timely manner.
- Ensure & report the unnecessary use of water or Electricity in the premises.
- Oversee preparation of daily summary reports.
- Report any suspicious persons, activities and/or hazardous conditions to the Security department.
- Provide observation report to Unit Operations Head/CAO/COO on a daily basis
- Perform security audits.

Informing the management about the hospital occurrences during patient and after patient stay.

📌 Manager on Duty,Floor Coordinator,Floor Operations (Ahmedabad)
🏢 Shalby Hospitals
📍 Ahmedabad