Position Title: Area Manager Technical
Reports To: Operations Manager / KAD / KAM
Location: ___________________________

Role Description:

- Effectively manage the FM team and Supply Chain Partners to drive exemplary Property and Facilities Management services to Siemens, the Customer.
- Manage resources and promote an ethos of One Team working to support and our vision and culture of continuous improvement.
- To offer support and guidance to ensure that workflow is delivered effectively and to continue the One Team development so that the FM teams achieve their full potential.
- To develop a relationship built on trust with the Customer.

Key Responsibilities

- Ensures that appropriate FM resources are in place to cover locations within remit
- Service delivery operational management of internal and external service delivery teams, ensuring quality of services provided are continually improved and exceed customer expectations
- Implement best practice procedures in line with company policy
- Supply Chain Management ensure value for money is achieved through robust management of suppliers and measurement of performance.
- Develops and delivers appropriate induction and training material including the importance of the customer relationship.
- Manages and is point of reference for operational queries from team
- Point of contact and escalation for SRE Location Manager.
- Drives performance of FMs reviews KPIs, notes and manages trends, ensures that all elements of FM performance is optimized
- Quality manages outputs from FMs
- Acts as a champion of the wider SRE team and objectives
- Understands and supports the delivery of SRE strategy




- Is engaged and understands customers business aims and environment
- Corrective Action Plans drives resolution of CAPs
- Risk management minimise risk and maintain or improve profitability against agreed targets
- Relationship management Customer, supplier and team relations
- Strategic and technical support general advice to customers, peers and team
- Customer service maintain excellent customer service at all times
- Analyse performance and professionalism of specialist suppliers, assist in identifying alternative strategies where appropriate utilising latest best practice and cutting-edge ideas.
- To ensure that all staff are encouraged to deliver to their full potential through effective training needs analysis, delivery and evaluation of training interventions.
- To fully establish Customer needs and expectations and to ensure systems, procedures and resources are in place to achieve those needs are delivered.
- To ensure that any procurement activity is within strict compliance to company procedures
- To ensure the complete and effective delivery of all service lines to Siemens within their
- region.
- To manage the business and ensure that the Service Provider meets its full contractual
- obligations.




- The Regional Facilities Managers will be the second escalation contact for all matters relating to non-performance or Customer grievance, and will ensure that the facilities management team within the region are completely aware of the Service Providers obligations under the contract.
- The Regional Facilities Managers will also ensure that the Service Providers policy on HR, EHS, Quality control and all business procedures are thoroughly adhered to.
- To champion the strategic management of the property services applicable to the remit of the role, ensuring that full and accurate financial reporting is available through effective budget and performance management.
- Dealing with any shortfalls in service delivery in a timely manner through effective coaching and mentoring and ultimately if necessary through performance management mechanisms available.
- To introduce and promote regular focus groups of service users to establish current satisfaction levels and to initiate change where appropriate.
- Make recommendations for the strategic development of the property services area.
- Ensure that the sourcing and mobilisation of supply chain partners is effected in a timely way and to ensure service level agreements are clearly defined, communicated and monitored
- Establishing, reviewing and enhancing processes to support and facilitate the property service delivery.
- To ensure active promotion and compliance with Siemens EHS policies and procedures

Qualifications:

BE (Electrical / Mechanical)
Good understanding of P&L;
People handling skills

📌 Technical Manager (South Goa)
🏢 Sodexo
📍 South Goa