Key Responsibilities

- Conduct yourself as a seasoned technical professional.
- ENS stakeholder, delivering regional One team approach.
- Responsible for operation excellence and taking appropriate ownership
- Participate in and adhere to ENS engineering standards.
- Responsible for resolving High Severity Incidents, providing technical support as required.
- Monitor and manage ENS infrastructure and services, achieving OLAs and KPIs.
- Work with suppliers and vendors to ensure all services meet expectation and SLA.
- Provide Operational experience, helping further develop and elevate the ENS team.
- Contribute to strategic direction of technologies (roadmaps) from a technical and theoretical perspective.
- Ensure delivered solutions transition into ‘supportable services’ via the ready for service framework.
- Mentor and cross train ENS staff as required.
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Key Qualification :

- Degree holder in Computer Engineering, Telecommunications, or related disciplines.
- Be considered as a network security expert,



with deep subject matter expertise in a number of technologies and a broad understanding across network security and non-network technology.
- Strong hands on experience of managing Network, Firewall and security products including but not limited:
- Palo Alto Firewalls including Panarama (VPN/IPS/Wildfire)
- ZScaler Cloud Proxies
- F5 server load balancing and security technology (GTM/LTM/ASM/AFM)
- Excellent understanding of network security architecture, design and support.
- Excellent business scenes for a technical support environment.
- Proven Service Management (ITIL) experience, specifically incident, problem and change management
- Good analytical skill and able to solve complicated problem logically
- Good command of spoken and written English
- Valuable interpersonal skills, communication skills, project management skills and vendor management skills
- Must be flexible in approach to work content and responsibilities.
- Able to work under pressure within a busy environment and effectively multi-tasking
- K st be a self-starter and able to work with a minimum of supervision.K

📌 Techncial Consultant (New Delhi)
🏢 Purview Services
📍 New Delhi