People & Culture Services + Solutions is an internal global shared services organisation, responsible for delivering centralised & standardised People & Culture services for bp from several geographical delivery centres.

The role is a part of the Core Solutions Team and focuses on Case Management and Telephony. The team takes part in the development and execution of solutions design and deployment for HR that support the business strategies. The Senior Solutions Analyst supports solutions for case management and telephony service enabling technologies and more

Role purpose

Deliver the day-to-day design and maintenance of our case management solutions, so we can deliver a great and efficient P&C; platform.

Role reporting relationships 0 direct, 0 indirect reports

- Provide support in the design of the solutions that may apply to bp globally, across the businesses, regions, and countries.
- Deliver allocated tasks such as access analysis and system solve accurately and promptly.
- Understand the stakeholders needs and take actions accordingly.
- Collaborate with 3rd party suppliers within the Agile framework and document system requirements clearly. Represent bp in day-to-day engagements with the vendors team and support requirement gathering, documentation, prioritization and delivery.
- Participate in and drive agile ceremonies. Create and maintain user stories, test cases and functional documents. Drive knowledge sharing and capture, deliver training sessions and manage release communications.
- Gather and analyse internal data and provide insights into trends and gaps.
- Carry out incidents and problem management for live production incidents
- Analyse support tickets and intercept/resolve process or technical queries raised by bp employees or third parties. This will involve liaising with colleagues in People, Culture & Communications to ensure that an accurate diagnosis is carried out and that employees are kept up to date with the progress of their issue.
- Ensure that incident resolution takes place within agreed service level agreements. Where this is not possible, incidents and issues should be increased to the relevant parties to take the necessary actions.




- Maintain the solutions services catalogue and ensure that it is kept up to date
- Capture, document, test and monitor configuration requirements for bp People and Culture Service Enabling systems (CRM, Telephony) to meet simple, complicated, and complex business needs whilst ensuring that all standards, frameworks, compliance regulations and procedures are closely adhered to.
- Ensure that platform configuration is thoroughly tested prior to its release to customers or to the production environments. Engage business testers and support test execution and tracking.
- Ensure that we do not introduce system defects into our production environments and therefore avoid production incidents
- Support system patch activity and ensure that ongoing SaaS releases do not adversely affect the performance of our technical platforms
- Develop in line with the Solutions release cycle and ensure that improvement opportunities are explored and raised so that processes can continue to be streamlined/improved
- Support organisational change activity. Work closely with the organisational change & service delivery teams
- Develop & present appropriate recommendations to partners, run show & tell sessions
- Identify areas for process and system improvement ensure that technology is embraced & cost-effective services are developed.

Required qualifications

- Bachelors Degree in Economics, Business, Finance, Accounting or related field with relevant language skills.

Formal education requirements

- Professional qualification in a relevant field, or equivalent experience.
- Skills (cross referenced to Capability Framework); Psychological safety ; Continuous learning ; Legal and regulatory environment and compliance; Stakeholder management ; Continuous improvement ; Organizational knowledge; Analytical thinking; Agile core principles Resilience ; Teamwork Coaching ; Customer centric thinking





Essential Experience and Job Requirements:

- Demonstrated ability Salesforce or other SaaS CRM
- Minimum of 4-5 years of experience in Data Quality & integrity.
- Experience in customer management and collaboration
- Shared service center experience; preferably in oil and gas industry/or any multinational
- MS Office experience
- Superb communication skills and agile work.
- Proactive, solution-focused, solid attention to detail

Technical

- Able to use independent judgement and contribute in a team environment
- Experience of translating business requirements into functional designs
- Solid attention to detail

Behavioural

- Consistent record of evaluating and driving improvement’ solutions
- Customer management – ability to engage with and influence key business customers.
- Ability to prioritize engineering decisions and implement tasks independently, providing timely follow-up and resolution
- Solid team alignment skills and ability to work cross-functionally with others
- Experience with content management systems
- Microsoft Office skills, extensive understanding / experience using Excel
- Actively working to develop capability with an equal blend of EQ, IQ and drive.

Desirable experience

- Exposure to projects that use Agile and Waterfall methodologies
- Experience in telephony
- Experience working within a global organisation, including using social media style tools to support communications and engagement across time zones

About bp

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

📌 Senior Solutions Analyst (Pune)
🏢 Bp
📍 Pune