- Team ManagementManage and supervise a team of telecallers and ensure smooth day-to-day operations.
- Allocate leads and daily calling targets to team members.
- Conduct daily team huddles and performance reviews.
- Motivate the team to achieve daily, weekly, and monthly targets.
- Monitor attendance, punctuality, productivity, and discipline.
- Resolve team-related issues and maintain a positive working environment.
- Calling & Lead ManagementMonitor inbound and outbound calling activities.
- Ensure all assigned leads are contacted and followed up within the required timelines.
- Monitor lead status, follow-ups, appointments, and conversions.
- Ensure proper communication with patients/customers regarding clinic services and appointments.
- Identify potential leads and ensure maximum conversion opportunities are utilized.
- Performance & Target ManagementTrack individual and team KPIs such as:
- Number of calls
- Connected calls
- Follow-ups
- Appointments booked
- Appointments confirmed
- Patient visits
- Lead conversion
- Revenue generated, wherever applicable




- Analyze team performance and take corrective action where required.
- Prepare and share daily, weekly, and monthly performance reports with management.
- Identify performance gaps and implement strategies to improve productivity and conversion.
- Training & Quality MonitoringTrain new telecallers on calling scripts, processes, CRM usage, and customer handling.
- Conduct regular call audits and provide constructive feedback.
- Coach team members on objection handling, communication, and conversion techniques.
- Ensure telecallers maintain qualified and courteous communication with patients/customers.
- Ensure adherence to company policies and calling procedures.
- CoordinationCoordinate with the Marketing, Clinic, Front Desk, and Management teams regarding lead quality, appointments, and follow-ups.
- Escalate important customer/patient concerns to the appropriate department.
- Ensure accurate and timely updating of CRM/lead management systems.

📌 Team Leader (Pune)
🏢 Orthosquare MultiSpeciality Dental Clinic Private
📍 Pune