We are hiring enthusiastic and customer-focused candidates for the Customer Care Executive – Voice Process role. The candidate will be responsible for handling customer calls, resolving queries, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally.
- Understand and resolve customer queries and complaints.
- Provide accurate information about products and services.
- Maintain customer satisfaction through effective communication and problem-solving.
- Update customer information and call details in the system.
- Follow company policies, quality standards, and process guidelines.
- Achieve assigned productivity and performance targets.
Eligibility:
- Minimum qualification: 12th Pass
- Experience: 0–3 years; freshers can apply.
- Age: 18–30 years (may vary by opening).
- Good communication skills in English and Hindi.
- Basic computer knowledge.
- Positive listening, communication, and problem-solving skills.
- Customer service/BPO experience is preferred but not mandatory.
Salary: Approximately ₹18000-21000
Work Location: Whitefield, Bengaluru, Karnataka.
📌 Customer Support Executive (Bengaluru)
🏢 Cogent E Services
📍 Bengaluru
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