We are looking for a Process Trainer /Soft Skills Trainer with experience in BPO training to deliver impactfultraining programs focused on process knowledge, communication, and customerhandling skills.

Key Responsibilities:

- Conduct process and soft skills training (voice process, customer handling, communication skills)
- Deliver classroom and virtual training sessions
- Handle training for newly hired employees (current hire batches)
- Provide soft skills training on communication, interpersonal skills, professional etiquette, and confidence building
- Conduct sessions on presentation skills, email etiquette, and workplace behavior
- Facilitate role plays, mock calls, and group activities to enhance learner engagementDesign training modules, SOP-based content, and assessments




- Prepare and deliver PPT presentations for training sessions
- Mentor learners and track performance through mock calls and evaluations
- Coordinate with operations and QA teams to ensure process alignment

Requirements:

- Experience as a Process Trainer / Soft Skills Trainer in BPO
- Minimum 2 years documented experience mandatory
- Good to have: Experience in domestic or international voice process
- Strong communication, presentation, and facilitation skills
- Ability to handle new hire training batches independently.

📌 Process Trainer / Soft skills Trainer (Pune)
🏢 Kriyalogic
📍 Pune