- We are looking for a Process Trainer / Soft Skills Trainer with experience in BPO training to deliver impactful training programs focused on process knowledge, communication, and customer handling skills.

Key Responsibilities :

- Conduct process and soft skills training (voice process, customer handling, communication skills)
- Deliver classroom and virtual training sessions
- Handle training for newly hired employees (new hire batches)
- Provide soft skills training on communication, interpersonal skills, professional etiquette, and confidence building
- Conduct sessions on presentation skills, email etiquette, and workplace behavior
- Facilitate role plays, mock calls, and group activities to enhance learner engagement
- Design training modules, SOP-based content,



and assessments
- Prepare and deliver PPT presentations for training sessions
- Mentor learners and track performance through mock calls and evaluations
- Coordinate with operations and QA teams to ensure process alignment

Requirements :

- Experience as a Process Trainer / Soft Skills Trainer in BPO
- Minimum 2 years documented experience mandatory
- Good to have: Experience in domestic or international voice process
- Solid communication, presentation, and facilitation skills
- Ability to handle new hire training batches independently

📌 Process Trainer/ Soft Skills Trainer (Sahibzada Ajit Singh Nagar)
🏢 Kriyalogic
📍 Sahibzada Ajit Singh Nagar