Job Description Customer Support Executive

Position

Customer Support Executive

Location

As per business requirement

Employment Type

Full-Time

Experience

0–3 Years (Freshers with excellent communication skills may also apply)

Job Summary

We are looking for a proactive and customer-focused Customer Support Executive to manage customer interactions, resolve queries, and ensure a high level of customer satisfaction. The ideal candidate should possess excellent communication skills, be comfortable with outbound calling, and have the ability to build positive customer relationships.

Key Responsibilities

- Handle inbound and outbound customer calls in a professional manner.
- Resolve customer queries, concerns, and complaints within the defined turnaround time.
- Conduct follow-up calls to customers regarding services, feedback, and issue resolution.
- Provide accurate information about products, services, and company policies.
- Maintain detailed records of customer interactions in CRM or internal systems.
- Coordinate with internal teams to ensure timely issue resolution.
- Achieve daily, weekly, and monthly calling and customer satisfaction targets.
- Maintain high standards of customer service and professionalism.
- Escalate complex issues to the appropriate department when required.




- Ensure adherence to company policies and quality standards.

Required Skills

- Excellent verbal and written communication skills in English.
- Good command of Hindi (additional regional languages will be an advantage).
- Strong outbound calling and telephonic conversation skills.
- Active listening and problem-solving abilities.
- Customer-centric approach with a positive attitude.
- Ability to handle customer objections and difficult conversations professionally.
- Basic computer knowledge including MS Office (Word, Excel, Outlook).
- Familiarity with CRM software is preferred.
- Valuable typing speed and documentation skills.
- Ability to multitask and work in a fast-paced environment.
- Strong interpersonal and relationship-building skills.

Preferred Qualifications

- Graduate in any discipline.
- Prior experience in Customer Support, Customer Service, Telecalling, Voice Process, BPO, or Call Centre will be preferred.
- Freshers with excellent communication skills are encouraged to apply.

Key Competencies

- Customer Relationship Management
- Communication Skills
- Outbound Calling
- Problem Solving
- Time Management
- Teamwork
- Adaptability
- Attention to Detail
- Professionalism
- Target Orientation

📌 Customer Care Executive (Mumbai)
🏢 Advance Career Solutions
📍 Mumbai