- Job ResponsibilitiesMake outbound calls to customers regarding pending payments and overdue accounts.
- Follow up with customers and encourage timely payment.
- Explain outstanding amounts, due dates, and available payment options.
- Negotiate suitable payment commitments with customers as per company policies.
- Maintain accurate records of customer conversations, commitments, and payment status.
- Follow up on promised payment dates and ensure commitments are fulfilled.
- Handle customer queries and resolve payment-related concerns professionally.
- Escalate difficult or unresolved cases to the concerned team.
- Achieve daily and monthly collection/recovery targets.
- Maintain professional communication and follow company compliance guidelines.
- RequirementsMinimum 12th pass; graduate preferred.
- Positive Hindi communication skills; basic English preferred.
- Good convincing and negotiation skills.
- Comfortable making a high volume of outbound calls.
- Basic computer knowledge.
- Target-oriented and able to work under pressure.
- Freshers can also apply.
- Key SkillsTelecalling
- Customer handling
- Collections / Recovery
- Negotiation
- Communication skills
- Follow-up
- Target achievement
- Basic computer knowledge