We are looking for a skilled professional to join our team as a Manager Q&T; in Domestic. The ideal candidate will have 2-5 years of experience and be based in Hyderabad.

Roles and Responsibility

- Monitor and evaluate the quality of inbound and outbound telephone calls and other customer contact methods.
- Document quality issues and performance measures for management review.
- Provide information to assist in the feedback and formal education process of individuals on the phone.
- Implement short to medium term activities within the business area or support sub-functions in line with department strategy.
- Lead a team of Specialists, sometimes with several hierarchical levels, taking full responsibility for employee lifecycle.
- Ensure appropriate policies,



processes, and standards are developed and implemented to support tactical direction.

Job Requirements

- Minimum 2 years of experience in a related field.
- Strong understanding of CRM/IT Enabled Services/BPO industry trends and technologies.
- Excellent communication and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Robust analytical and problem-solving skills.
- Experience in managing teams and leading complex projects.
- A graduate degree is required.

📌 Manager Q&T (Mumbai)
🏢 TP
📍 Mumbai