We are looking for a highly skilled and experienced Real Time Analyst to join our team. The ideal candidate will have 1-2 years of experience in the field.

Roles and Responsibility

- Oversee all operational support aspects of the contact center, including staffing, scheduling, and forecasting systems.
- Facilitate and monitor workforce planning issues, such as policy and procedure implementation.
- Monitor training programs across the contact center and ensure quality standards are met.
- Develop and implement relevant solutions based on best practices and continuous improvement.
- Lead junior co-workers and set day-to-day operational objectives.
- Collaborate with teams to achieve exceptional results and drive business growth.

Job Requirements

- Minimum 1 year of experience in a related field,



preferably in BPO or Call Centre industry.
- Strong knowledge of customer experience management and excellent communication skills.
- Ability to work independently and as part of a team, with a focus on delivering high-quality results.
- Proficient in executing established standards and processes, with a strong understanding of quality control measures.
- Experience in managing multiple contact centers and leading teams to achieve business objectives.
- Strong analytical and problem-solving skills, with the ability to develop innovative solutions.
- A qualified/university degree is required.

📌 Real Time Analyst (Mumbai)
🏢 TP
📍 Mumbai